Orders placed before 12:00 AM EST will be processed and shipped within 2 business days after the order is placed (shipping times may run a little longer if I am out of stock). Typically, orders placed after the 12:00 AM EST deadline will be shipped on the following business day. It is important to note that How Couples Play intimacy products, and our shipping partners do not consider weekends and holidays as business days.

Delivery times are calculated from the date your order is picked up by the carrier. This includes all Expedited Shipping methods.

Delivery dates are subject to carrier and weather delays and should be used as an estimate only and are not guaranteed. 

Please note that once an order has been placed, we are unable to accommodate any changes or cancellations.

Once your order is processed, you will receive an Order Confirmation email that includes your tracking number.

To ensure the fastest, most secure delivery, your order may be split into multiple boxes, each with its own tracking number.

Shipments to HI, AK, and APO addresses may take between 2-3 weeks for delivery. Special shipping promotions do not apply to these locations.

We do not ship internationally.

Perfumes and Aerosols are not eligible for 2-Day Express. Special shipping promotions do not apply to this service.

Returns

If you need to make a return, we accept items within 30 days of the purchase date. All lingerie must be unworn, in its original packaging, and have all tags attached. Other products must remain unopened and in their original, sealed packaging. Additionally, all returns must include any original parts, cords, controls, and accessories.

Due to the intimate nature of our product line, once a product has been opened, it is considered used. Used items are non-returnable. This policy is in place for the health, safety, and peace of mind of our customers and employees. ALL`

Product Warranty

How Couples Play Relationship Coaching & Intimacy Products offers a one-year warranty on products for any manufacturing defects or material issues that may impact the product's functionality. This one-year warranty is valid from the date of the original purchase.

This warranty does not cover cosmetic deterioration caused by normal wear and tears or damage caused by accident, misuse, or neglect. Taking the product apart (or its accessories) will render the warranty invalid.

If a product is deemed defective under the terms of this warranty, the resolution will be processed as a replacement item. This store’s credit can be used for the purchase of a new product of your choice.

For discontinued or retro packaging all sales are final.